Our team of consultants is available to ongoing clients (those with signed service agreements) outside of regular business hours on a pre-arranged basis. Outside of regular business hours (e.g., overnights, weekends and holidays), we do check email and voicemail regularly, and clients are provided with contact information for our team so that we can be reached when necessary.
We are not, however, an emergency response or medical alert service. We do not provide direct medical care or emergency transport. We advise clients to call 911 in the event of a serious fall or a health incident. We will meet our clients at the emergency room or hospital of their choice when asked and authorized to do so.